Refund Policy
1. Introduction
This Refund Policy outlines the terms and conditions for refunds and cancellations for PaperChat App ("PaperChat," "we," "our," or "us"), a service provided by Techroo Digital company. By using our services, you agree to the terms of this refund policy.
2. Subscription Cancellations
You may cancel your subscription at any time through your account dashboard. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will continue to have access to all features until the end of the billing period
- No automatic renewals will occur after cancellation
- No partial refunds will be issued for the unused portion of your subscription
3. Refund Eligibility
We handle refund requests on a case-by-case basis. Refunds may be considered under the following circumstances:
- Technical issues that severely impact service usability
- Incorrect charging or billing errors
- Service unavailability for extended periods
- Other exceptional circumstances as determined by our support team
4. Refund Process
To request a refund:
- Contact our support team within 7 days of the charge
- Provide your account details and reason for the refund request
- Include any relevant information or documentation
- Allow up to 5-7 business days for review and processing
5. Non-Refundable Items
The following are generally not eligible for refunds:
- Partial months of service
- Usage-based features that have been consumed
- Subscriptions cancelled after the refund eligibility period
- Any services used in violation of our Terms of Service
6. Contact Us
If you have any questions about our Refund Policy, please contact us at support@paperchat.com